Frequently Asked Questions

What types of groceries can I order through Quikpik?

You can order a wide range of groceries, including fresh produce, dairy, meats, pantry staples, household essentials, and more from your local stores.

How do I know the groceries are fresh?

We partner with trusted local stores that prioritize freshness and quality. Your groceries are handpicked and handled with care to ensure they arrive fresh at your doorstep.

Can I make special requests for my grocery orders?

Yes, you can add special instructions for each item in your order. Our shoppers will do their best to accommodate your requests.

Delivery

How does Quikpik's delivery service work?

Simply place your order through our app, and we'll handle the rest. Our delivery team will pick up your groceries from your chosen store and deliver them to your doorstep.

What are the delivery fees?

Delivery fees vary based on your location and the size of your order. You can view the delivery fee at checkout before completing your order.

Can I track my delivery?

Yes, you can track your delivery in real-time through our app. You'll receive updates on the status of your order from preparation to delivery.

About Quikpik?

Quikpik is a grocery click-and-collect and delivery service that partners with local stores to provide a seamless shopping experience. We focus on convenience, quality, and value for money.

How do I become a partner store with Quikpik?

If you're a local store interested in partnering with us, please reach out to our partnership team via the Contact Us page for more information on how to join Quikpik.

How can I contact Quikpik for support or feedback?

You can contact our customer support team directly through the app or by visiting the "Contact Us" page on our website. We're here to help with any questions or feedback you may have.

Pick up in store

How does the in-store pickup option work?

When placing your order, select the "Pick Up In Store" option. You'll receive a notification when your order is ready for pickup, and you can collect it at your convenience from the store.

Is there a fee for picking up my order in-store?

No, there is no additional fee for the in-store pickup option. It's a convenient and cost-effective way to get your groceries.

What do I need to bring when picking up my order?

Bring a valid ID and your order confirmation, which can be shown on your phone or printed. This helps the store verify your order and ensures a smooth pickup process.